Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Personal Data: Information you voluntarily provide, such as name, email, phone number, and mailing address.
• Technical Data: Automatically collected data (e.g., IP address, device type, browser, usage patterns) via cookies and tracking technologies.
• Transactional Data: Details about services requested or purchased.

2. Legal Basis for Processing

We process your Personal Data based on:

• Consent (e.g., marketing communications);
• Contractual necessity (e.g., fulfilling service requests);
• Legitimate interests;
• Legal obligations (e.g., tax compliance).

3. How We Use Your Information

Your data is used to:

• Deliver and enhance our geospatial intelligence services;
• Communicate service updates, security alerts, or administrative notices;
• Conduct research and analytics to drive innovation;
• Comply with legal obligations and enforce terms of service.

4. Data Sharing and Third Parties

We may share your information with:

• Service Providers: Trusted partners bound by data processing agreements.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.
• We do not sell your Personal Data to third parties.

5. International Data Transfers

Data may be transferred outside your jurisdiction. We ensure safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions under GDPR.

6. Data Security

We implement industry-standard measures (e.g., encryption, access controls, audits) to protect your data from unauthorized access, alteration, or destruction.

7. Your Privacy Rights

Depending on your location, you may:

• Access, correct, or delete your Personal Data;
• Restrict or object to processing;
• Request data portability
• Withdraw consent (where applicable);
• Lodge a complaint with a supervisory authority.
• To exercise these rights, contact us at [privacy@istemlab.com]. We will respond within 30 days after verifying your identity.

8. SMS Consent and Opt-Out

How We Obtain Consent to Send SMS Messages:

• ISTEM LAB INC obtains consent to send SMS messages through a consent form available on our website. By submitting [istemlab.com/contact], users agree to receive SMS from ISTEM LAB INC.
• Opt-In Language on Website Intake Form.
• On clicking the checkbox in contact page form, you agree to receive SMS from ISTEM LAB INC.For assistance text HELP. Messaging Frequency may vary .Message and data rates may apply.
• Our website intake form includes clear opt-in language stating:
• By submitting this form, you agree to receive SMS messages from ISTEM LAB INC
• This ensures that users actively opt in to receiving SMS messages.
• We respect your autonomy. To cease receiving SMS messages from us, simply reply with the keyword "STOP" to any message you receive from ISTEM LAB INC You can also directly contact us to unsubscribe from our SMS list.

9. Cookies and Tracking Technologies

We use cookies (necessary, analytics, and marketing) to enhance user experience. Manage preferences via your browser settings or our Cookie Policy.

10. Data Retention

We retain Personal Data only as long as necessary for the purposes outlined, or to comply with legal obligations.

11. Children’s Privacy

Our services are not directed to individuals under 16. If we inadvertently collect data from minors, we will promptly delete it upon notification.

12. Third-Party Links

Our website may link to external sites. We are not responsible for their content or privacy practices. Review their policies before engaging.

13. Policy Updates

We may update this policy periodically. Material changes will be communicated via email or website notice. Continued use constitutes acceptance.

14. Contact Us

For questions, requests, or complaints:

• ISTEM LAB INC
• 3646 Crowberry Way, Euless, Texas 76040, United States
• Phone: +1 682-445-7093
• Email: info@istemlab.ai